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I Want To

Pre-order Medication

 
 

Why home delivery?

  • No waiting at the pharmacy
  • No hassle of carrying medication home

Who is it for?

  1. Only for existing KTPH patients who have uncollected balance from their prescription
  2. NOT for medications that need to be started immediately
  3. NOT for controlled drugs

How to order?

  1. Please ensure that you have at least 2 weeks supply of medications before requesting a delivery.
  2. Please refer to the User Guide to ordering medication balance refill(PDF, 1.7MB).
  3. You will receive an SMS confirmation on the delivery date of your order.
  4. To place an order, please:

    Or
  5. Please fill in the mandatory fields marked with asterisks on the online order form.
  6. KTPH shall endeavour to deliver the medications within the selected time window, but shall not be liable for any delays due to unforeseen circumstances (e.g. any traffic or weather conditions, actions or omissions of any third party delivery vendors, or any other causes beyond the reasonable control of KTPH).
  7. All items delivered are "non-exchangeable nor refundable."

Delivery charges

With effect from 1 June 2023

Charges per delivery (before GST)

​First delivery of every calendar month (based on delivery date)
​$4
Subsequent deliveries within the same calendar month (based on delivery date)​​$9
Urgent delivery (less than 1 week).
Subject to availability and additional charges may apply​		​Please call Pharmacy to check
​Re-delivery due to failed attempt
(if recipient was not present to receive the medications at mutually agreed delivery date and time, or for unsuccessful delivery due to incorrect/invalid address provided)		​$9

*Disclaimer: To support this service, some of your information will be shared with our delivery partner.

Payment

  • Official invoice will be posted to your registered mail address within 1 week of receiving your order
  • Please go to Bill Payment for payment options

Why self-collection “MediBox”?

  • No waiting at the pharmacy
  • Shorter turnaround time than home delivery
  • Collect at your convenience 24/7 (available for 48 hours after SMS confirmation)

Who is it for?

  • Only for existing KTPH patients who have uncollected balance from their prescription
  • NOT for controlled drugs

How to order?

  1. Please place your order at least TWO working days in advance to allow processing time.
    Note:
  2. To place an order, please:

    Or

Collection

  • To collect your order, please proceed to MediBox – located next to Outpatient Pharmacy (Tower C, Level 1) - available 24/7
  • Please collect your order anytime within 48 hours of receiving One-Time-Password
medibox location

Location of Medibox outside Pharmacy

Payment

  • Official invoice will be posted to your registered mail address within 1 week of receiving your order
  • Please go to Bill Pay​ment for payment options

Enquiries

For any general enquiries or clarifications,
please call (65) 6602 2220
Monday to Friday: 9am - 5pm,
Saturday: 9am - 1pm

Useful Links

User Guide to ordering medication balance refill
(PDF, 1.7MB)