You need to respect the confidentiality and privacy of others
You and your family members will be asked to:
- Follow all hospital rules and regulations concerning patients and visitors
- Treat all hospital staff, other patients and visitors with courtesy and respect
- Keep to your appointment time. If you are unable to do so, please notify the hospital in advance
- Respect the privacy of other patients
- Be responsible for the safekeeping of your own valuables and personal possessions while in the hospital
- Treat the hospital’s property and facilities with due care and responsibility
Other Important Patient Information
- You are welcome to arrange for a religious counselor to visit and/or pray for you while you are in the hospital
- Please inform the nurse if you are expecting a religious counselor to visit
- Out of respect for other patients, please conduct your religious prayer quietly by your bedside so that others will not be disturbed
- We will provide you with a list of contacts should you need help in finding a religious counselor or religious centre in Singapore. Our nurses or medical social workers will also be able to assist in facilitating a spiritual counselling session
You are required to:
- Pay promptly any financial amounts resulting from the care and treatment provided
- Seek clarification promptly if there are financial issues which you do not understand
Donation of Cadaveric Organs
The revised Human Organ Transplant Amended Act (HOTA) 2009 allows cadaveric organs(kidneys, heart, liver and cornea) of all Singapore Citizens and Permanent Residents to be used for transplants in the event of their death, provided they have not registered an objection during their lifetime. This applies to all who are of sound mind and above 21 years of age. From 1 August 2008, all Muslim Singapore Citizens and Permanent Residents are included under HOTA.
Our doctors and nurses can assist you in making this pledge. If you wish to object to organ donation, please fill in the form for Objection to Organ - see attached Form. Removal under Section 9(1), which can be obtained from our staff.
For more information on live organ donation, you may contact the MOH hotline at 1800 225 4122 or visit the MOH website at www.moh.gov.sg
Patient Care Partnership
Understanding Your Rights and Responsibilities
Khoo Teck Puat Hospital (KTPH) is committed to giving you and your family quality health services that are safe, efficient and effective, while at the same time respecting your rights as an individual and patient of our hospital.
Patients are our priority. In keeping with our mission, core values and commitment, we have set up an environment of care and have put systems in place to ensure excellent quality of service to our patients. Our dedicated multi-disciplinary team of doctors and staff serves the community in all its ethnic and religious diversity.
Please do not hesitate to approach our staff if you need any assistance. All our staff strives to make your experience at KTPH a pleasant and comfortable one.
This section of the brochure aims to explain the important basics about how you can expect to be treated during your stay and time with us. It will also cover what we will need from you to care for you better.
What Are Your Rights?
You have the right to be provided with the highest quality medical care
- We will make every effort to provide you with quality medical care through dedicated medical personnel whose primary objective is to safeguard your well-being and treat your medical condition
- All medical decisions and recommendations on your treatment are made after careful deliberation, taking into account all available information and facts concerning your condition
You have the right to be treated with dignity and respect
During a visit to your health service:
- You shall receive considerate, respectful, appropriate and cost-effective medical care, regardless of your age, gender, race, nationality, social status, physical or mental abilities.
- The hospital will make every effort to respect your emotional, social, spiritual and cultural needs as long as they do not cause disturbance or harm to others.
- You and/or your family will be informed of the medical treatment which you will receive, and you can accept or refuse medical care or recommended treatment to the extent permitted by law. Please note that by doing so, you will have to accept the responsibility for any medical consequences resulting from your decision. In an emergency, the medical team will initiate treatment in your best interests and discuss further treatment with you and/or your family.
- You have the right to formulate an Advance Medical Directive (AMD) is a legal document which you sign in advance, in the event that you become terminally ill and unconscious, to inform the doctor treating you that you do not want any extraordinary life-sustaining treatment to be used to prolong your life or appoint a representative to make your healthcare decisions. The hospital will respect your wishes to the extent permitted by law and the hospital’s policy.
- As medical research helps us improve healthcare, we may invite your involvement in research activities. You will be given information about the research and asked if you would like to participate in the activities.
- You are entitled to a clean, safe and humane environment that affords reasonable protection from harm. Your personal safety includes: Receiving care in a safe setting
- - Being free from physical restraints unless medically required in situations where there is a substantial risk of imminent harm to yourself or others
- - Being provided with appropriate protection especially for the disabled, elderly and children
You have the right to the privacy and confidentiality of your medical records
- You will be interviewed, examined and treated in surroundings designed to give you reasonable privacy.
- You are entitled to have your medical records read only by individuals involved in your care or by individuals who are monitoring the quality of your care or involved in medical research and education as authorized by law or the hospital. All information and records regarding your care will be kept confidential. Generally, your health record information will not be given to anyone apart from those involved in your care, unless your permission is granted in writing. Should you require further information, please do not hesitate to ask any of the staff caring for you.
- You may obtain a copy of your medical report in accordance with the hospital’s policy.
You have the right to reader-friendly information about your treatment and will be provided with explanations and counseling
- You will be told of your medical condition, planned treatment and expected results in a language you can understand, where possible.
- You will be informed of the care needed after discharge. We will help you identify sources of follow-up care and provide information and, where possible, training on the self-care you will need when you return home.
You have the right to make queries
- Please feel free to ask any questions to obtain information necessary for your decision-making. The hospital will make every effort to answer all your queries.
- When you have queries on the accuracy of your bills and hospital charges, you may request for a summarised list of charges and obtain information about them. Please contact our Business Office at 6602 2345 if you have questions about your bill.
You have the right to give a compliment or make a complaint
- Your feedback helps us improve our services and tells us what we are doing well and which areas we can improve. We appreciate your compliments if your experience has been a pleasant one. Your kind comments will encourage our healthcare team in our pursuit of making KTPH the ‘Hospital of Choice’ for our patients.
You have the right to a second opinion
- As a patient of KTPH, you have the right to leave the hospital against the advice of your doctor, unless otherwise stated by law or if you have certain diseases or are in legal custody. If you choose to do so, please be aware that the hospital and doctors will not be held responsible for any medical consequences pertaining to your health thereafter. You will be required to sign an ‘At-Own-Risk’ form that will relieve the hospital of any responsibilities.
- You have the right to meet with your family, friends and other visitors during visiting hours, unless your doctor or the hospital’s policy states otherwise. You and your family also have the right to refuse visitors.
What Are You and Your Family's Responsibilities?
At KTPH, you and your family play a vital role in helping us provide quality healthcare. Patients can take responsibility for their care by helping the medical team give the best possible care and treatment.
As a patient, you can play a part by assisting in the following:
You need to give the staff as much information as you can about your health. Please:
- Provide us with complete and accurate information about your health, including present conditions, past illnesses, hospitalization, medications and any other matters that the hospital should be aware of.
- Provide us with complete and accurate personal particulars including your full name, address, date of birth and contact number
- Inform us if you have an Advance Medical Directive (AMD), and want it appropriately effected during your admission.
- Ask questions if you do not understand matters relating to your illness, treatment or care. If you need more help, our staff will provide a support person for you. You and your family are responsible for informing the hospital staff as to whether you clearly understand what is expected.
- Inform us of any changes in your health and/or condition, and any problems you are having or have had, with your treatment.
You need to follow the doctor’s recommended treatment plan and care. You will be asked to:
- Participate actively in your treatment including decisions about your treatment plan, taking your medicines and keeping your follow-up appointments.
- Inform the hospital of any problems which you may face in following the prescribed treatment plan. Please be assured that we will keep all information you have given private and confidential.
- Take responsibility for any consequences if you refuse medical treatment or leave the hospital against medical advice.