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Medical Social Service

Medical Social Workers are part of the hospital’s multidisciplinary team working closely with the doctors, nurses and other allied health professionals to provide holistic care for our patients.

We journey with our patients and their families who are in need of psychosocial support to enable them to cope more effectively with their illness or challenging life circumstances.

Please inform your doctor or nurse if you wish to be referred to a medical social worker.

We provide counselling support for patients and their families who are facing challenges times such as newly diagnosed serious illness, coping with chronic illness, traumatic injuries and bereavement.

We also provide family and couple counselling for interpersonal relationship issues.

End of Life Care and Support Counselling & Grief & Bereavement Care and Support Counselling

If upon receiving news of a terminal or chronic illness, you feel lost and clueless about how to handle it, where to go and feel you need help...

We are here to provide care and support through counselling.

If you have concerns about your loved one’s newly diagnosed illness...
We will be a good listener for you.

If you find it hard, challenging or difficult to go through the end of life journey...
We will be your companion to support and journey with you.

If you want to grow and nourish your spiritual self...
We will talk with you and help you find meaning in your experiences.

If you wish to understand your loss ...
We are here to help you through the grieving process.

Suicide risk assessment and counselling support for persons who have attempted or are contemplating suicide.

Assistance in developing a safe care arrangement for persons experiencing abuse for eg. spousal violence and child abuse. This may involve referrals to temporary crisis shelters.

Care Planning

We provide information and advice on care options available to help care for your loved ones. We help with referrals to community hospitals, nursing homes, hospices, sheltered homes, day care centres, senior activity centres, home-help and befriending services.

We also provide information and referral services on loan and purchase of medical consumables, equipment and appliances, to enable patients in their continuing care at home.

Home Visits

Our team also conduct home visits to establish how you are coping following your discharge from hospital. Home visits allow us to gain a better understanding of your needs and how you manage within your living environment. Through the home visits, we understand what support you may need to help you cope better at home.

Support Groups

Support groups allow people facing similar issues to come together to offer support to each other. The group is usually guided by a qualified Medical Social Worker. Some examples of support groups include groups for person experiencing dementia, diabetes as well as for their family members who are involved in the care.

CARE (Caring Action in Response to an Emergency)

In times of civil emergencies, medical social workers play the role of the CARE officers to provide psychological first aid for the affected persons and their families.

Patients or family members who have difficulty paying for the medical bills can approach any staff who will help refer them to the medical social workers at the hospital/institution for assistance. The request will be kept strictly confidential. Payment for the bill can be made after your application for financial assistance has been processed and considered. The amount of help given will vary, depending on multiple factors such as the bill size and the financial circumstances of the patient and his family.

 The assistance extended can also be in various forms, including:

  • Medifund an endowment fund set up by the Government to help Singaporeans who have difficulty paying for their subsidised medical expenses even after insurance and Medisave
  • Other government assistance schemes such as Medication Assistance Fund
  • Hospital/institution’s own endowment funds
  • Other payment arrangements such as installment plans.

Application for financial assistance requires family to produce proof of their income and savings as well as their expenditure.

For other institutions that also provide financial assistance are as follows:

If a patient or his family has problems paying the medical bills, they can tell the hospital staff who will refer them to the Medical Social Worker for assistance.

For more information on which institutions are approved for Medifund use, please click here.