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International Patient Service Centre

Travelling to a foreign country away from family and friends can be stressful. We aim to make it easier for you to receive care by coordinating your medical and personal needs prior to your arrival as well as during your stay.

As an international patient, your care is facilitated from the moment you contact us about your treatment. High quality and personalised services complement medical care and assure a comfortable stay for all patients and families.

Simply drop us an email or give us a call to allow us to help you plan your entire journey.


International Patient Services
Khoo Teck Puat Hospital
90 Yishun Central
Singapore 768828


6555 8000


6602 3700


Our Services

Medical Coordination

Our medical coordination starts with the following :

1. We will match your medical needs with our range of medical services and will arrange for a physician to review your medical history
2. We will schedule executive health screening services at our Health for Life Centre
3. We will arrange medical record reviews
4. We will arrange physician referrals through your physician

*Medical coordination is usually conducted before making financial arrangements

Clinical Service

In order to assist you, we may require you to send your complete medical history, along with any applicable x-ray films and laboratory test results to our hospital. Once a physician has reviewed your medical history, we will contact you about the recommended course of treatment.

Once we have determined that treatment at Khoo Teck Puat Hospital is appropriate, we will schedule all of your physician appointments including diagnostic and laboratory tests and procedures, as well as surgical procedures on the same day if necessary.

Financial Assistance
We will help facilitate all financial arrangements. If you are covered by insurance, we can help you with the following:

  •  We can help to review whether or not your insurance is accepted at Khoo Teck Puat Hospital
  •  We will help you to understand your insurance benefits if Khoo Teck Puat Hospital accepts your insurance
  •  We will help to supply you with billing information so that you can request reimbursement from your insurance company

If you are not covered by insurance, we will be glad to provide a comprehensive estimation of charges so that you know what to expect financially.

Travel Assistance

To travel to Singapore, you may visit Changi Airport's website for information on flight arrivals, departures and schedules. It is also our pleasure to assist you with your travel arrangements to Singapore, including making arrangements with a travel agent, hotel reservations, and transportation from the airport.

Car service to and from the airport, as well as daily services while staying in Singapore can be arranged for you. We can arrange to pick you up at your hotel to Khoo Teck Puat Hospital for medical treatment. Upon your departure, we can assist in arranging transportation to the airport.

Evacuation and/or Return to Home Country
We can arrange with global medical assistance agencies to evacuate patients to Singapore for treatment. The transfer back to home country can also be co-coordinated.

Visa Assistance
Generally, visa is not required for a foreigner on a social visit of less than 14 days. For more information on visa requirements, please enquire with the Immigration & Checkpoint Authority.

If your visit to Singapore is longer, you may apply to the Immigration & Checkpoint Authority or call the Information Hotline at Tel: 1800 391 6400 (toll-free in Singapore only) after your arrival. The processing of extension of stay will take at least one working day. We can also assist you in obtaining a visa for medical treatment in Singapore.

Hotels and Accommodation
For accommodations for our international patients and families, we can help you find a hotel within your budget whether it is deluxe, moderate, or economy accommodations.

International Patient Services (IPS) can help to make your stay in Singapore a more relaxing and enjoyable one. IPS can make restaurant reservations, purchase tickets to local entertainment or sports venues. We can also guide you and your family to local places of interest and take advantage of the many attractions Singapore has to offer. For more information, please visit Singapore Tourism Board.

Translator (Language Interpretation)
Please let us know if you will need a language interpreter during your stay at Khoo Teck Puat Hospital. We can arrange for an interpreter at the time of your appointment to assist in communication with the doctors and nurses.