Medical Records Office Operating Hours
Monday - Friday : 8.30am - 5.30pm
Saturday : 8.30am - 12.30pm
Sunday & Public Holiday : Closed
Tel: 6602 2476/2477
Fax: 6852 1679
If you wish to make a claim for the hospitalisation bill on your insurance policy, you are advised to contact your insurance adviser or company as soon as possible. Note that certain time limits may apply under your policy.
If you are insured under a Medisave-approved Private Integrated Plan (PMI), the hospital will submit your claim to your insurer directly. You should therefore inform the hospital upon admission.
To Submit A Claim
Obtain a claim form from your insurance company.
Complete the claim form and obtain relevant documents such as Hospital Final Bill / Receipt,Hospitalisation Inpatient Discharge Summary *(& other documents as stated on claim form).
Submit both claim form and relevant documents to your insurance company for processing. You may be asked to sign a Clinical Abstract form authorising the insurance company to obtain further information when necessary. If you are required to furnish a medical report by the attending physician (as set out in a claim form by insurance company), proceed to step 4.
Present the medical report request (as set out in a claim form) to the hospital. You may apply in person at any payment counter in our hospital or mail in your request with a cheque payment to our Medical Records Office. Please cross cheque and make payable to ‘Khoo Teck Puat Hospital’. Processing time is about 2 to 3 weeks.
For confidentiality reasons, patient’s consent is very important. If the signature does not match our records, we will need the patient to come personally with legal documents for verification and to collect the report.
Please download and complete consent form for release of medical information.
How would you receive the medical report?
Types of document
MEDICAL REPORT FEES
Completion of Insurance Form by MRO
Brief information containing diagnosis, name of procedure,
Completion of Insurance Form by Doctor
Information required may consist of diagnosis, name of procedure,
Ordinary Medical Report
This is a factual report compiled by a doctor based on
CHARGES FOR OTHER SERVICES
Duplication Copy of Investigation Results
Duplication of X-rays (per CD)
Certified/Reprint of Medical Certificates
Note: All fees are inclusive of GST and subject to change. Any cancellation of reports in progress will incur an administration charge of one-third the cost of the medical report.
Frequently Asked Questions