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LOCAL PATIENT

Inpatient Guide

Khoo Teck Puat Hospital is the latest new generation acute-care general hospital in Singapore managed by Alexandra Health, a new healthcare cluster formed in 2008. We offer our patients the very best in personalised care and a tranquil environment to comfort and heal.

We provide a comprehensive range of acute medical and surgical specialist care, including but not limited to:

  • Cardiology and Interventional Cardiology
  • Dental and Oral Surgery
  • Dermatology
  • Diabetes Care
  • Ear, Nose and Throat
  • Emergency Medicine
  • General Medicine
  • General Surgery
  • Geriatric Medicine
  • Health For Life
  • Immunology and Rheumatology
  • Interventional Radiology
  • Neurology
  • Neurosurgery
  • Obstetrics and Gynecology
  • Oncology
  • Ophthalmology
  • Orthopaedic Surgery
  • Paediatrics
  • Plastic Surgery
  • Psychological Medicine
  • Respiratory Medicine
  • Renal Medicine
  • Sports Medicine
  • Weight Management

We aim to be a hassle-free hospital where patients are placed in the centre of all systems and processes. We constantly innovate and experiment with new ways to provide care by learning from other industries.

At  Khoo Teck Puat  Hospital,  we  promise  you  the  individual  attention  that  you  need  to ensure you get the most out of our medical care.

WELCOME TO THE WARD

Registration

Registration for admission will be done at the Acute & Emergency Department (A&E) or in the wards.

We regret that there may be occasions where your admission is delayed due to bed unavailability. In such situations, we will offer you an alternative choice of accommodation.

Documents to Bring

For your admission registration, please bring the following original documents:

  • Admission Authorization Form
  • NRIC/Birth Certificate/Passport/Employment Pass/Work Permit/Student Pass

If you have any of the following documents, please bring them along:

  • Completed Medisave Authorisation Form
  • Medisave Account Holder's NRIC
  • Civil Service Concession (CSC) Card
  • Medical Benefits Identification Memo (MBIM)
  • Certificate of Service Injury (CSI)
  • Hospitalization Identity Card (HIC)
  • Letter of Guarantee (LOG) from your employer
  • Blood Transfusion Services Regular Blood Donor/Nominee Card
  • Kidney Donor Card
  • Other Concession Card

During Your Stay

What To Bring

  • Pyjamas are provided but you may wish to bring your own.
  • Slippers and personal toiletries such as toothbrush, toothpaste, comb etc.

What Not To Bring

Please do not bring excessive cash or valuables. If you have these items with you during admission, please arrange for them to be taken home or inform the ward nurses for safekeeping.

Personal Safety

  • Let us know your whereabouts.
  • Beware of confidence tricksters.

Identification Wristband

An identification wristband with your name, NRIC and ward number will be given to you. Please wear it at all times while you are in the hospital. Red wristbands are for patients with drug allergies; white bands are for patients with no known allergies and green bands are for patients with risk for falls.

Food Service

A choice of Chinese, Indian, Muslim, Western and Vegetarian menus are available for your daily selection. Our dietitians and Executive Chef supervise the preparation and menu planning of your meals to ensure that you receive a balanced and nutritious diet. For patients with specific needs, we also prepare personal therapeutic diets as advised by the dietitians.

Mobile Phones

The use of mobile phones in the Intensive Care Units is prohibited as they can interfere with medical equipment used to monitor patients. Please switch off all mobile phones while in these patient care areas.

Smoking

Smoking is not allowed on the hospital compounds. We seek your co-operation to help us maintain a healthy smoke-free environment.

Rest and Relax

Feel free to make use of the amenities available in the patient lounge area.

Restroom

Help us to keep the restrooms clean. This will reduce the spread of infectious diseases within the hospital.


SAFETY PRECAUTIONS

For a safe and comfortable stay, please observe the following:

  • Follow the instructions given by our staff when you are admitted.
  • Do not use the furniture in your room as support if you feel weak or unsteady. Most of the furniture are on wheels and will not provide the necessary stability.
  • Do not get in and out of a wheelchair without assistance. Follow the staff's instructions when using a wheelchair.
  • If you are nursed with bed rails up or instructed to be on bed rest by your doctor, please do not get up on your own. Please call for assistance.
  • Take only medications given to you by the nurse and take them promptly when served.
  • Do not try to remove or adjust any devices around or on you without seeking approval from the nurse.

Nurses call system

Caring for you during your stay here is our responsibility. Please make use of the call system to alert us should you require assistance. The call bells can be found at the bedside. Press the red/ orange button to call for assistance. Should you require assistance while you are in the restroom, pull the red cord lightly for assistance

Emergency exits

The emergency exits are located at the front/ back of each ward.


CARE DELIVERY

You will be looked after by a team of doctors comprising medical specialists, assisted by Medical Officers and House Officers. During your stay, we may conduct medical investigations such as laboratory tests, X-ray and other procedures to identify or treat your medical problem.

Daily Ward Routine

Our doctors perform their routine ward rounds everyday. They are also scheduled to be on-call on a 24-hour basis to attend to patients who may need urgent medical attention. The routine in the ward also include activities such as medication, meals and bedtime.

Medication rounds usually begin at 0800hrs, 1400hrs and 2000hrs. Nurses serving medications are donned in an apron that indicates “Serving Medication – Please Do Not Disturb”. This is to prevent them from getting distracted by patients, nurses and visitor when serving medications. Kindly seek assistance from other nurses if required.

We encourage you to participate actively in your care and ask questions if you are in doubt regarding your diagnosis, treatment plan and preliminary date for discharge.

Nursing Care

We practice patient-centered nursing care in the ward. A trained nurse is assigned to a group of patients during each shift and a photo of the nurse will be displayed on the board in the ward.

Please feel free to approach our nurses if you have any concerns regarding your nursing care.

Clinical Pathway

We use clinical pathways for specific diagnosis or procedure. Clinical pathways are plans of specialised care that indicate the sequencing of care by clinicians, nurses and allied staff. These are designed to minimise delays, improve resource utilization and maximize the quality of care through timely coordination and collaboration.


SERVICES AND AMENITIES

Services and AmenitiesLocation
ATM & AXS machines Tower B; Level 1
Retail shops Tower B; Level 1, Basement 1
Gifts and Florist Tower C; Main Lobby
Pharmacy Tower C; Level 1
Food Court Tower C; Level 1

VISITORS

Ward Visiting Hours

12.00pm - 2.00pm
5.00pm - 8.00pm

To ensure that you have adequate rest, visiting hours are scheduled twice daily (see hours above). Visitors are advised to adhere to the visiting hours so that all patients can have proper rest.

Do ask your loved ones to keep the noise level down when they are visiting the patient, as noise is a source of stress for those who are unwell.

Visiting the General, ICU & ISO Wards

To allow other patients to rest, we will allow up to the following numbers of visitors at any one time during visiting hours for each patient:
    For General Wards - maximum of 4 visitors
    For ICUs & ISO Ward - maximum of 2 visitors

Visitors with Children

For infection control and safety reasons, we strongly advise you not to bring children of the following ages into the wards:
    For General Wards - Children below the age of 7
    For ICUs & ISO Ward - Children below the age of 12

Patients' Confidentiality

KTPH has a duty to protect our patients' confidentiality at all times. Photography and videography of patients and their families are not allowed.

Partners-in-care

We encourage your family to be our active partners-in-care to help you on the road to recovery.

Our nurses may therefore request participation of your family members in nursing activities such as feeding during meals, medication and bathing time. This will allow them to show emotional and psychological support as well as learn how to care for you at home after discharge.

Patient Education

We believe in empowering you and your family with knowledge on health matters as this will help you understand and cope with your condition better. This is made possible through our Patient Education Programmes, regular health fairs, public forums and various community outreach efforts.


GOING HOME

Your doctor will, at an appropriate time, advise you when you can expect to be discharged. As part of our total patient care service, our nursing officer or staff nurse will work with you and your family members to plan for your continuing care after discharge. You and your family may also be taught simple self-care nursing procedures.

Upon Discharge

Before you leave, you will receive the following:

  • A Discharge Summary and Medical Certificate, if necessary.
  • Self-care information or instructions, where indicated.
  • Referrals for care arrangements or follow-up treatment, if necessary.
  • A follow-up appointment at the Specialist Outpatient Clinic (SOC), if necessary.
  • Medication prescribed by our pharmacist, who will advise you on its use.

Your ward class status upon discharge will determine your follow-up charges at the SOC. If you are discharged from a class A or B1 ward, you will be seen as a private patient. If you are discharged from a class B2 or C ward, you will be seen as a subsidised patient .

For your safety, we advise that you have a relative or friend accompany you home.

If you are going home alone, please inform the nurse.

We wish you good health and a quick recovery.